Privacy Policy

Last updated: 12/17/2025

This Privacy Policy outlines how The Broad Store (“Site,” “we,” “our,” or “us”) collects, uses, and shares your personal details whenever you visit, make a purchase from thebroadstore.com (the “Site”), or otherwise interact with us (together, the “Services”). For purposes of this policy, “you” and “your” mean any individual who uses the Services, including customers and visitors.

By accessing or using the Services, you agree to the practices described below. If you do not agree, please discontinue use of the Services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or due to legal requirements. When we do, we will post the revised policy here, update the “Last updated” date above, and comply with any additional notice obligations required by law.

Information We Collect and How We Use It

To operate the Services, we collect (and have collected within the past 12 months) personal information from you in several ways. What we gather depends on how you use the Site.

We may also use the information we collect to: communicate with you, deliver our Services, comply with applicable laws, enforce our Terms, and protect our rights and those of other users.

Types of Personal Information Collected

1. Information You Provide to Us

 When you interact with us directly — such as placing an order, creating an account, or contacting support — we may collect:

  • Contact details (name, email, phone, mailing/billing address)
  • Order information (shipping details, payment confirmations, etc.)
  • Account login details (username, password, authentication data)
  • Shopping activity (items browsed, cart activity, wishlists)
  • Messages or information you provide when contacting support

You can choose not to provide certain information, but this may prevent you from using some features of the Site.

2. Information Through Cookies and Tracking Tools

We automatically collect some data about your device and browsing behavior, such as your IP address, browser type, operating system, and how you interact with our Site. This is done via cookies, pixels, and similar technologies.

3. Information From Third Parties

 We may also obtain information from third parties such as:

  • Our website and infrastructure providers
  • Payment processors that handle your transactions
  • Marketing and analytics partners that provide data insights

How We Use Your Information

We use personal information to:

  • Provide Services: Fulfill orders, process payments, manage shipping and returns, maintain accounts, and send order-related updates
  • Marketing & Advertising: Share promotions via email/SMS, personalize ads, and evaluate marketing effectiveness (you can opt out anytime)
  • Security & Compliance: Detect and prevent fraud, protect against unlawful activity, and meet legal obligations
  • Customer Service: Respond to your inquiries, provide updates, and deliver support

Cookies

Our Site uses cookies and similar tools to remember your preferences, analyze traffic, and improve user experience. Some Site functions may not work properly if cookies are disabled.

You can adjust your browser settings to block or remove cookies, though doing so may impact your browsing experience.

Sharing of Information

We may share your data in certain circumstances, including:

  • With service providers that support our operations (e.g., payment processors, shipping companies, hosting services, analytics)
  • With advertising or business partners for marketing purposes
  • When you consent or request us to share information (for example, with social integrations)
  • Within our business group or affiliates
  • As required by law, or in connection with business transactions such as mergers or acquisitions

We do not sell your personal information.

User-Generated Content

Any information you post publicly (reviews, comments, social media, etc.) may be visible to others. Sharing or embedding such content does not imply endorsement unless explicitly stated.

Children’s Privacy

Our Services are not directed toward children, and we do not knowingly collect information from individuals under the minimum age defined by law (such as 16). Parents or guardians who believe their child has provided data should contact us to request removal.

Security and Data Retention

We apply security measures to protect your information from unauthorized access or misuse. While no online system can be completely secure, we take reasonable precautions.

We keep your information for as long as necessary to operate the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing the personal data we hold about you
  • Requesting corrections or deletion of your information
  • Receiving a copy of your data (data portability)
  • Opting out of certain marketing or targeted advertising
  • Withdrawing consent where processing is based on consent
  • Appealing a denied request

You will not be discriminated against for exercising your rights. To verify your identity, we may request account or contact details.

Complaints

If you believe your data has been handled improperly, please contact us first at support@thebroadstore.com. You may also have the right to escalate a complaint with your local data protection authority.